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    <loc>https://www.ethno-analytics.com/news/2018/1/4/creating-belonging-and-trust-in-service-encounters-customer-experience-and-guitar-shopping</loc>
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    <lastmod>2018-02-19</lastmod>
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      <image:title>Experience Blog - Creating Belonging and Trust in Service Encounters: Customer Experience and Guitar Shopping</image:title>
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    <loc>https://www.ethno-analytics.com/news/2018/1/15/dealing-with-the-jet-blues</loc>
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    <lastmod>2018-02-19</lastmod>
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      <image:title>Experience Blog - Dealing with the Jet Blues: Bad Metrics as Good Indicators</image:title>
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      <image:title>Experience Blog - Dealing with the Jet Blues: Bad Metrics as Good Indicators</image:title>
      <image:caption>This is Spinal Tap (1984)</image:caption>
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      <image:title>Experience Blog - Dealing with the Jet Blues: Bad Metrics as Good Indicators</image:title>
      <image:caption>Jasper is sorry your flight was delayed, and that he peed on the carpet. #sorrynotsorry</image:caption>
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    <loc>https://www.ethno-analytics.com/news/2018/1/30/the-social-status-of-being-a-customer</loc>
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    <lastmod>2022-07-15</lastmod>
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      <image:caption>This means you, unless it doesn't</image:caption>
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      <image:caption>Not seen as customer, but criminals</image:caption>
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    <loc>https://www.ethno-analytics.com/news/2018/2/18/in-praise-of-the-mundane</loc>
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    <lastmod>2018-02-19</lastmod>
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      <image:title>Experience Blog - In Praise of the Mundane</image:title>
      <image:caption>All the smiles</image:caption>
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      <image:title>Experience Blog - In Praise of the Mundane</image:title>
      <image:caption>Ain't no party like a birthday party</image:caption>
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      <image:caption>Enclosures</image:caption>
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    <loc>https://www.ethno-analytics.com/news/2018/3/14/re-boarding-your-employees-after-the-thrill-is-gone</loc>
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    <lastmod>2018-03-14</lastmod>
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      <image:title>Experience Blog - Re-Boarding Your Employees after "The Thrill is Gone"</image:title>
      <image:caption>You and your employee going off into the sunset.</image:caption>
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    <image:image>
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      <image:title>Experience Blog - Re-Boarding Your Employees after "The Thrill is Gone"</image:title>
      <image:caption>Captain Stubing welcomes you back on-board</image:caption>
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    <image:image>
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      <image:title>Experience Blog - Re-Boarding Your Employees after "The Thrill is Gone"</image:title>
      <image:caption>The place where my wife and I met and played cards.</image:caption>
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    <loc>https://www.ethno-analytics.com/news/2018/4/16/brand-knew</loc>
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    <lastmod>2018-04-24</lastmod>
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      <image:caption>DNAinfo/Amy Zimmer</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/6/30/the-mayo-difference-and-patient-experience-across-community</loc>
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    <lastmod>2022-11-11</lastmod>
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      <image:title>Experience Blog - The Mayo Difference and Patient Experience across the Community</image:title>
      <image:caption>Peace Plaza, Rochester MN</image:caption>
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      <image:title>Experience Blog - The Mayo Difference and Patient Experience across the Community</image:title>
      <image:caption>Home of the Rochester Honkers</image:caption>
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      <image:title>Experience Blog - The Mayo Difference and Patient Experience across the Community</image:title>
      <image:caption>Beauties</image:caption>
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    <image:image>
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      <image:title>Experience Blog - The Mayo Difference and Patient Experience across the Community</image:title>
      <image:caption>Come for the healthcare; stay for the corn</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/7/14/the-opposite-of-placid</loc>
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    <lastmod>2018-07-14</lastmod>
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      <image:caption>Not this "Phil", but TimeWarner Phil</image:caption>
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      <image:title>Experience Blog - The Opposite of "Placid"</image:title>
      <image:caption>Welcome (back)</image:caption>
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      <image:title>Experience Blog - The Opposite of "Placid"</image:title>
      <image:caption>Remember me? I won stuff too.</image:caption>
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      <image:title>Experience Blog - The Opposite of "Placid"</image:title>
      <image:caption>Looking at mountains (on my computer)</image:caption>
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    <loc>https://www.ethno-analytics.com/news/2018/7/17/adventures-in-travelocity</loc>
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    <lastmod>2018-07-17</lastmod>
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      <image:title>Experience Blog - Adventures in Travelocity</image:title>
      <image:caption>Yes, I understand.</image:caption>
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      <image:title>Experience Blog - Adventures in Travelocity</image:title>
      <image:caption>Chocolate chip cookie, you really do understand me.</image:caption>
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    <image:image>
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      <image:title>Experience Blog - Adventures in Travelocity</image:title>
      <image:caption>Not doing so good.</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/7/17/exchanging-epic-experiences</loc>
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    <lastmod>2018-07-30</lastmod>
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      <image:title>Experience Blog - Exchanging Epic Experiences</image:title>
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      <image:title>Experience Blog - Exchanging Epic Experiences</image:title>
      <image:caption>The point of no return....until we returned.</image:caption>
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    <image:image>
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      <image:title>Experience Blog - Exchanging Epic Experiences</image:title>
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      <image:title>Experience Blog - Exchanging Epic Experiences</image:title>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/7/31/the-customer-is-always-right-except-for-all-those-other-times</loc>
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    <lastmod>2018-08-07</lastmod>
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      <image:title>Experience Blog - The Customer is Always Right (Except for All Those Other Times)</image:title>
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      <image:title>Experience Blog - The Customer is Always Right (Except for All Those Other Times)</image:title>
      <image:caption>Not urine, but you get the point.</image:caption>
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      <image:title>Experience Blog - The Customer is Always Right (Except for All Those Other Times)</image:title>
      <image:caption>Harry Gordon Selfridge</image:caption>
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      <image:title>Experience Blog - The Customer is Always Right (Except for All Those Other Times)</image:title>
      <image:caption>Gandhi did NOT say this. And why would we think he did?</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/8/15/cailins-experience-review-of-emerson-hospital-er</loc>
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    <lastmod>2018-08-15</lastmod>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/8/19/race-and-customer-experience</loc>
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    <lastmod>2018-08-19</lastmod>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/8/28/the-privilege-of-running-gendered-experience-in-public-spaces</loc>
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    <lastmod>2018-08-30</lastmod>
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      <image:title>Experience Blog - The Privilege of Running: Gendered Experience in Public Spaces</image:title>
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      <image:title>Experience Blog - The Privilege of Running: Gendered Experience in Public Spaces</image:title>
      <image:caption>A lovely day, or a scary time</image:caption>
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    <image:image>
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      <image:title>Experience Blog - The Privilege of Running: Gendered Experience in Public Spaces</image:title>
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      <image:title>Experience Blog - The Privilege of Running: Gendered Experience in Public Spaces</image:title>
      <image:caption>Hansons Running Shop, Royal Oak.</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/9/17/the-hr-roots-of-customer-experience</loc>
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    <priority>0.5</priority>
    <lastmod>2018-09-18</lastmod>
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      <image:title>Experience Blog - The HR Roots of Customer Experience</image:title>
      <image:caption>Employee Lifecycle (https://willory.com/elc/)</image:caption>
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    <image:image>
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      <image:title>Experience Blog - The HR Roots of Customer Experience</image:title>
      <image:caption>Mm mm. That’s good eatin’</image:caption>
    </image:image>
    <image:image>
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      <image:title>Experience Blog - The HR Roots of Customer Experience</image:title>
      <image:caption>Some cute innovations incubating.</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/11/22/crafting-your-sociological-brand</loc>
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    <priority>0.5</priority>
    <lastmod>2018-11-23</lastmod>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2018/12/18/sociology-and-experience-design</loc>
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    <priority>0.5</priority>
    <lastmod>2018-12-18</lastmod>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2019/6/10/the-virtues-of-learning-cricket</loc>
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    <priority>0.5</priority>
    <lastmod>2019-06-10</lastmod>
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      <image:title>Experience Blog - The Employee Experience of Learning Cricket</image:title>
      <image:caption>Old-timey cricket.</image:caption>
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    <image:image>
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      <image:title>Experience Blog - The Employee Experience of Learning Cricket</image:title>
      <image:caption>Prem Jyotish is here to help predict the winner.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5a458719cd39c39db5db05fc/1560182594293-937IL5FOY25TGSFXM08G/virat-kohli-ipl-salil-bera.jpg</image:loc>
      <image:title>Experience Blog - The Employee Experience of Learning Cricket</image:title>
      <image:caption>RCB and India National Team Captain Virat Kohli. And he’s cute!</image:caption>
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  <url>
    <loc>https://www.ethno-analytics.com/news/2019/8/19/delta-blues-missing-those-moments-that-matter</loc>
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    <priority>0.5</priority>
    <lastmod>2019-08-20</lastmod>
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      <image:title>Experience Blog - Delta Blues: Missing Those Moments that Matter</image:title>
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      <image:title>Experience Blog - Delta Blues: Missing Those Moments that Matter</image:title>
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