This is a time when the heroes that have always been among us are being recognized. Healthcare providers are at the top of the list of those who are giving selflessly on a daily basis. While doctors and nurses are regularly acknowledged, there are more heroes in healthcare. Custodial staff, among others, are vital to the efforts to keep the pandemic at bay. Read how to integrate a greater diversity of professional voices in your workplace to handle crises and create innovative ideas.
Read MoreArcades use to be a place of refuge, where identifies could be forged, high scores set, and battles won. In their place are a new kind of ‘kiddie casino’ operating under the name ‘arcade.’ What is lost when a name is stolen and a legacy neglected?
Read MorePart of the value of platform and experience ecosystems is in their diversity, and ability to incorporate disparate elements and strengths into a unified whole. Leveraging these connections can help to fuel opportunity and innovation not just through creating new products, but creative ways of arranging those partnerships. For this to happen, companies first have to have the goal of building those partnerships externally, and creating alignment internally. Doing so will yield the most healthy ecosystem possible.
Read MoreExperience design is a growing concept in business and other areas of work. It is more of a concept than a field. In this webinar, I discuss how sociology and experience design can come together to explore and design the experience ecosystem.
Read MoreAbout a month ago, Cailin cut her leg open while playing around a scrap metal pile. Why she was playing around a scrap metal pile is a different story. But the focus of this Experience Review is her patient experience at Emerson Hospital in Concord, MA. Hear how television channel in the waiting room can have a major impact, how a hospital smelled like a hospital, and small tokens of generosity can go a long way in making patients feel better.
Read MoreAn experience arms race is heating up. Companies are being faced with the challenge of trying to provide not only timely service and quality products, but also an “experience.” Staging experiences can be tricky business when considering that others are trying to stage their own experiences. In a frantic world of constant demands and changing terrain, sometimes you just want the mundane experience.
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