A journey is more about an ending; it is about the touch points along the way. Each person in Rochester is a potential touch point for a person receiving care at Mayo. This they seem to know, feel pride in, and respond to. Everyone is potentially involved in making Mayo a Destination Medical Center, and it gets to the local everyday touch points that can result in a moment of potential frustration turning into a moment of respite, and making the patient experience integrated across the community.
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