A journey is more about an ending; it is about the touch points along the way. Each person in Rochester is a potential touch point for a person receiving care at Mayo. This they seem to know, feel pride in, and respond to. Everyone is potentially involved in making Mayo a Destination Medical Center, and it gets to the local everyday touch points that can result in a moment of potential frustration turning into a moment of respite, and making the patient experience integrated across the community.
Read MoreGratitude and giving thanks can be an important aspect of mental health. At the same time, it is important also to take stock of that which we should be critical of and should be improved. Balancing these elements can be tricky. Read about this balancing act, as well as some easy recommendations for practicing both!
Read MoreWhere does our curiosity go? It seems when we are young, the world is a mysterious place to explore, one which fills us with wonder. At some point, however, our curiosity gets replaced with our routines. The world becomes too familiar, and the patterns we see around us are the only ones that we think exist. Fortunately, there are ways of getting our curiosity back, but only if we take the first step to rediscovering it.
Read MoreBig impacts can come from small acts. This fact can get lost in a world in which the challenges we face are monumental and overwhelming. But we need to keep in mind how we can impact the lives of others through the simple things that we do. Jason Barger has spent a life trying to do just that. In his new book “Breathing Oxygen: How Positive Leadership Gives Life to Winning Cultures,” Jason explores the key leadership traits that breathe life into organizations, and the people in them.
Read MoreDiversity, Equity, and Inclusion is at an inflection point, both being advanced and reviled. For those who support and advocate for these concepts, it would seem that anyone who supports them would be welcome company in promoting them. However, we can see how the ideas of DEI become divisive and perceived as only being for certain groups and not of relevance to others. To more better advance DEI, we have to reposition it as of relevance to everyone regardless of their social category and past/present position of institutional privilege.
Read MoreI just wanted to take a break, but Toonly wanted to call it quits. Read what happens when you force customers to make decisions they don’t want to make, and don’t meet them halfway.
Read MoreThe significance of any object, or any symbol, can be traced to the meaning attributed to it by others. As an ethnographer, I know that even the most seemingly insignificant object can be immensely powerful in terms of its social meaning. We explore this meaning in relation to replacing a long-time family dining room table with a new one, and the passing of meaningful objects from one family to another.
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