Experience Blog

The Ethnography of Experience

Posts tagged moments that matter
Delta Blues: Missing Those Moments that Matter

Travelling is hard. Travelling with a child is harder. Travelling with a child to attend her grandmother’s funeral is even harder still. Travelling with said child to catch a 7:00am flight? Forget about it. Read how one small interaction can make the difference in a person’s day, missing those moments that matter can hurt your brand, and how on-line responses can exacerbate that problem.

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