ethno-analytics

Experience Blog

The Ethnography of Experience

Cailin's Experience Review of Emerson Hospital ER

About a month ago, Cailin cut her leg open while playing around a scrap metal pile. Why she was playing around a scrap metal pile is a different story. But the focus of this Experience Review is her patient experience at Emerson Hospital in Concord, MA. Hear how television channel in the waiting room can have a major impact, how a hospital smelled like a hospital, and small tokens of generosity can go a long way in making patients feel better.