ethno-analytics

Experience Blog

The Ethnography of Experience

Posts tagged experience design
Cailin's Experience Review of Emerson Hospital ER

About a month ago, Cailin cut her leg open while playing around a scrap metal pile. Why she was playing around a scrap metal pile is a different story. But the focus of this Experience Review is her patient experience at Emerson Hospital in Concord, MA. Hear how television channel in the waiting room can have a major impact, how a hospital smelled like a hospital, and small tokens of generosity can go a long way in making patients feel better.

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In Praise of the Mundane

An experience arms race is heating up. Companies are being faced with the challenge of trying to provide not only timely service and quality products, but also an “experience.” Staging experiences can be tricky business when considering that others are trying to stage their own experiences. In a frantic world of constant demands and changing terrain, sometimes you just want the mundane experience.

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