ethno-analytics

Experience Blog

The Ethnography of Experience

Posts tagged Selfridge
The Customer is Always Right (Except for All Those Other Times)

The customer is always right, right? Or perhaps it is not that easy. We collected some industry expert as in our first CX Frontiers event to explore this axiom of service and sales, finding the boundaries of where it applies and where it fails. Read the key take-away points that the experts settled on from their own experience in working with customers, clients, and crafting experiences.

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