ethno-analytics

Experience Blog

The Ethnography of Experience

Posts tagged contact center
From Call Center to Experience Center: The Elevation of Marginalized Work

When you think of call center work, what comes to mind? If you are like most people, the images are not very favorable. However, perhaps no group is as responsible for the image your customers have about your company and brand. Companies need to capture this reality, elevate ‘call centers’ into ‘experience centers’ and turn their staff into knowledge workers.

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