ethno-analytics

Experience Blog

The Ethnography of Experience

Posts tagged human resourcs
The HR Roots of Customer Experience

Where does customer experience live? For those who are CX professionals, they would like it to live in the hearts and minds of all workers in an organization. But, where in an organization does it live? And why does that matter? More specifically, what role does human resources play in customer experience? This was the topic of conversation at our most recent CX Frontiers.

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